It’s important to be aware that constant reporting can make things appear more severe than they actually are. 
Did you know that, according to aviation data specialists Cirium, a maximum of 5.7% of flights were cancelled at the peak of the issue? 
 
By Monday, April 18th, this was back down to 0.7%. 
 
Compare this to the first quarter of 2019 - when nearly seven and a half million people had been affected by flight disruptions.  
And the UK saw an average of 115 disrupted flights per day between January and April 2019. (Source) 
 
Remember - it's called a 'NEWS STORY' for a reason.  
 
Bad news stories sell newspapers, get 'clicks' on websites and ultimately generate revenue for the publisher. 
 
And the UK government has just this week announced an amnesty on ‘airport slots rules’ for summer ‘22. 
 
It means airlines – instead of having to hold onto departure slots they can’t fill – will be able to let airports re-allocate them to other airlines on a short-term basis. 
 
As you may have guessed - with 2 years of indecision on how or when travel would open up, recruiting staff who were let go, training them to be able to do their jobs and re-allocating resources and staff at the right airports at the right time has been a challenge - more for some than others. 
 
But regretfully flights do get cancelled - just as do trains, busess, and every other form of transportation. 
 
So here is what you need to know: 
 
Does UK law apply to the flight? 
Under UK law, there are important legal rights on many flights to, from or within the UK.  
 
To be covered, the flight must be either: 
departing from an airport in the UK on any airline, or 
arriving at an airport in the UK on an EU or UK airline; or 
arriving at an airport in the EU on a UK airline. 
 
While you wait for your flight 
Under UK law, airlines must provide you with care and assistance if your flight is cancelled. 
 
This means they must provide: 
A reasonable amount of food and drink (often provided in the form of vouchers) 
A means for you to communicate (often by refunding the cost of your calls) 
Accommodation, if you are re-routed the next day (usually in a nearby hotel) 
Transport to and from the accommodation (or your home, if you are able to return there) 
 
The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it. 
 
Claiming Compensation 
If you have checked your rights and are sure you are entitled to receive a payment from your airline following a problem with a flight, it’s important to make your case effectively. 
 
The airline will use the information you provide to help judge if your case is valid.  
 
It helps to provide as much detail as possible. 
 
If anything goes wrong with your claim, it’s useful to have a record of your communications.  
Keep a copy of everything you send. 
 
More details can be found on the CAA website 
 
Supplier T&Cs 
It’s important to know the supplier’s Terms and Conditions when it comes to instances such as flight disruptions.  
These are typically readily available on their websites, along with the paperwork that is sent to you. 
 
And of course, if you book with me, I will do all I can to help you. 
 
REMEMBER - NO AIRLINE WANTS TO DISRUPT YOUR HOLIDAY, Quite the opposite - they want you to book again. 
 
 
Call 01234 581066 or 
E-mail: marco.williams@notjusttravel.com 
Tagged as: Travel News
Share this post:

Leave a comment: 

Our site uses cookies. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings